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One-of-a-kind wallpaper, made for your space
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  • 2600 Mission Street, Suite 203, San Marino, CA 91108
  • Store Hours:
    Mon - Sat : 8am - 5pm

Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Name, email address, and contact information
  • Shipping and billing addresses
  • Payment information (processed securely through our payment providers)
  • Design preferences and custom wallpaper specifications
  • Account credentials and profile information
  • Communications with our customer service team

We also automatically collect certain information when you visit our website, including:

  • Browser type and version
  • IP address and device information
  • Pages visited and time spent on our site
  • Referring website addresses
  • Cookie data and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Create and manage your account
  • Generate custom wallpaper designs based on your specifications
  • Communicate with you about orders, products, and services
  • Send marketing communications (with your consent)
  • Improve our website and customer experience
  • Detect and prevent fraud or unauthorized activities
  • Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, AI service providers)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you authorize us to share your information

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication requirements
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format
  • Object: Object to certain processing of your personal information

To exercise these rights, please contact us at [email protected]

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website functionality and performance
  • Deliver relevant advertisements

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

10. Photos of Your Wall

The "see it on my wall" preview works from a photo you choose to upload. Because these are pictures of people's homes, we treat them differently from anything else:

  • Your photo is resized in your own browser before it is sent, which removes embedded metadata such as GPS location.
  • We do not store it. The photo is held only for as long as it takes to render the preview and is then discarded — there is no wall-photo archive to breach or subpoena.
  • The rendered preview is returned to you. If you attach it to an order, it is kept with that order; otherwise it is not retained beyond your session.
  • We never use your photos to train models, and we never use them in marketing without your explicit, separate, written consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Last Updated: January 2024
Contact Us:
Email: [email protected]
Address: Create My Wallpaper Company

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